1. Home
  2. FAQ
FAQs

About Kirikay to all questions Answer

Everything you need to know — from registration and payments to bonuses and betting rules — all in one place. Search for a question or browse by category.

45+
FAQ
8
Category
24/7
Live Support
In Bengali
All FAQs
By Category
All questions45 Account7 Deposits & Withdrawals8 Bonuses & Promotions6 Sports Betting7 Live Casino5 Mobile App5 Security4 Responsible Gaming3
Live Support

If you can't find your answer here, please contact our support team.

Live Chat
🔍
No results found
Try searching with different keywords, or ask us via live chat.
Account & Registration
7 Questions

Yes, creating an account on Kirikay is completely free — no registration fee, no hidden charges. All you need is your mobile number, name, and date of birth, and you can be up and running in just 2 minutes. You only need to add funds when you're ready to start betting.

Only one Kirikay account is allowed per mobile number. Attempting to create multiple accounts may result in all accounts being permanently banned and any remaining balance being forfeited. Please register once with accurate information.

The minimum age to register on Kirikay is 18 years. We are committed to responsible gaming, and participation by minors is strictly prohibited. Age verification is in place, and a national ID may be requested if there is any doubt.

On the login page, click the "Forgot password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set your new password. The whole process takes under 2 minutes. If you run into any issues, on the login page or contact support.

Usernames generally cannot be changed after registration. However, in special circumstances, the support team may be able to assist. To update your name or contact details, go to your account settings.

KYC (Know Your Customer) is an identity verification process. Before processing large withdrawals, you may be asked to upload a photo of your National ID or passport. This is done for your security — to prevent anyone else from withdrawing funds from your account.

Contact Kirikay Support before closing your account. Withdraw any remaining balance first. If you just need a break from betting, consider Self-Exclusion Use it — it's more effective.
Deposits & Withdrawals
8 questions

Kirikay supports deposits through all major mobile banking services in Bangladesh:
  • Mobile Pay — most popular
  • Nagad – instant processing
  • Rocket (Dutch-Bangla)
  • Upay
All payment methods are available 24/7.

Minimum Deposit ৳200 and a maximum of ৳50,000. The daily maximum limit depends on your account verification level. Accounts with completed KYC have higher limits.

Deposits via Mobile Pay and Nagad typically take Instant – funds usually arrive within 30 seconds to 2 minutes. During peak hours, it may take up to 15 minutes. If it's been longer than 15 minutes, please contact support.

Withdrawals at Kirikay are typically processed in 15 to 30 minutesIn some cases, KYC verification or additional security checks may extend processing time to up to 24 hours. Transactions made between midnight and 6 AM may take slightly longer.

Minimum Withdrawal ৳500. The daily maximum withdrawal limit varies by account level. Standard accounts have a daily maximum of ৳20,000, while KYC-verified accounts can withdraw more.

Common reasons for a withdrawal being rejected:
  • Bonus wagering requirement not met
  • KYC Verification Pending
  • Incorrect number entered
  • Daily limit reached
Contact support to find out the reason — your funds will be returned to your account.

Kirikay does not charge any fees for deposits or withdrawals. However, mobile banking services such as Mobile Pay or Nagad may apply their own transaction fees in accordance with their respective policies.

Contact Kirikay Support as soon as possible and provide a screenshot of the transaction. We will investigate the matter. However, recovering funds sent to the wrong number is not always possible, so always double-check the number before making a payment.
Bonuses & Promotions
6 questions

Registration Select the bonus option when making your first deposit after signing up. For a minimum deposit of ৳500 100% Bonus will be credited to your account automatically. A 30x wagering requirement must be met before the bonus can be withdrawn.

Wagering requirements mean you must place a certain amount in bets before you can withdraw bonus funds. For example, if you receive a ৳1,000 bonus with a 30x requirement, you'll need to wager a total of ৳30,000 before withdrawing. This is a standard policy across all betting platforms.

The welcome bonus is typically valid for 30 days. If the wagering requirement is not met within this period, the bonus will expire and be forfeited. Free spins are valid for 7 days. All bonus validity periods In the Terms & Conditions More details available.

Every Monday, based on the previous week's net losses 10% Cashback will be credited to your account automatically. No application is needed to receive cashback. A minimum net loss of ৳500 is required for cashback to apply.

Share your referral code with a friend. When they register using the code and make their first deposit, you'll receive a ৳300 bonus — and your friend will get extra benefits too. You can find your referral code in your account settings.

No, taking a bonus is entirely optional. If you skip the bonus option at the time of deposit, only your deposited amount will be added to your account — with no wagering requirements attached. This makes withdrawals much more straightforward.
Sports Betting
7 Questions

Kirikay offers betting across all major sports worldwide:
  • Cricket – IPL, World Cup, T20, Test
  • Football – European leagues, FIFA
  • Badminton, Tennis, Basketball
  • eSports – CS2, Dota 2
On the betting page View all markets.

Live betting lets you place bets in real time while a match is in progress. The odds update moment to moment — in cricket, for example, they shift after every ball and every wicket. It's the most exciting way to bet.

Once a bet is placed, it generally cannot be cancelled. However, a "Cash Out" option is available in some cases, allowing you to settle a bet before the match ends. The cash out amount depends on the current state of play.

If a match is cancelled or abandoned, all bets are generally refunded. However, specific rules may apply to certain markets. More details In the Terms & Conditions you will receive.

Odds represent your potential return on a winning bet. 1.85 means if you bet ৳100 and win, you get back a total of ৳185 (your original ৳100 plus ৳85 in winnings). The higher the odds, the lower the probability — but the bigger the payout if you win. On the Match Odds page View details.

Yes, Parlay or combo betting is available on Kirikay. Select between 2 and 12 matches on a single bet slip. If all your selections win, the odds are multiplied together, resulting in a significantly higher payout.

Kirikay's Betting Tips and Analysis This page features expert insights, match predictions, and statistics. Plus, On the Match Odds page View the live odds comparison.
Live Casino & Games
5 Questions

Kirikay Live Casino offers:
  • Baccarat – most popular in Bangladesh
  • Blackjack
  • Roulette
  • Dragon Tiger
  • Slots – thousands of variants
  • Live Show Games
All games are played via live stream with real dealers.

Most slots have a minimum bet of just ৳10, though this varies by game. You can find the minimum and maximum bet amounts in the info section of each game.

RTP (Return to Player) is the percentage of total bets a game pays back over time. For example, a 96% RTP means that for every ৳100 wagered, you get back ৳96 on average. Games with higher RTP tend to cost you less in the long run.

on the lottery page Go to your preferred lottery, purchase a ticket, and wait for the draw results. If you win the jackpot, winnings are automatically credited to your account. Some lotteries hold draws every day.

All games on Kirikay are sourced from international game providers that are independently audited. A Random Number Generator (RNG) is used, ensuring no one can manipulate the outcome.
Mobile App
5 Questions

Kirikay App on the download page and download it for free. Separate versions are available for Android and iOS. You can also download it as an APK outside of the Play Store or App Store.

The app runs on any Android 6.0 or higher smartphone. On iOS, iPhone 8 and newer models are supported. All you need is at least 1 GB RAM and 50 MB of free storage.

Both use the same account. The app's advantages are faster load times, push notifications, and fingerprint login. It also performs better than the website on a weak internet connection.

To install the APK on an Android phone, go to Settings > Security > Unknown Sources and enable it. You can turn it off again after installation. If you still run into issues, on the download page Find the full guide here.

When a new update is available, you'll get an automatic notification the next time you open the app. Or, on the download page to download the latest version and install it over your existing app — your data will not be lost.
Security & Privacy
4 questions

Contact live support immediately. Reset your password. Check your login history. The support team will quickly freeze your account and begin an investigation. Kirikay will never ask for your password or OTP by phone or SMS.

Kirikay uses SSL 256-bit encryption to keep all your data secure. Your personal information is never shared with third parties. For more details, in the Privacy Policy you will receive.

always kirikay.com Double-check the address. Kirikay will never ask for your password or banking details over WhatsApp or Telegram. Do not click on unknown links. If you notice anything suspicious, report it to support.

SMS OTP verification runs automatically on every login. For extra security, use a strong password combining uppercase and lowercase letters, numbers, and symbols. Make sure login notifications are enabled in your account settings.
Responsible Gaming
3 questions

In account settings or On the Responsible Gaming page to activate self-exclusion. You can choose a period ranging from 6 months to permanent. Your balance remains secure throughout the exclusion period.

Go to the "Responsible Gaming" menu in your account settings to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

First, On the Responsible Gaming page Go and activate self-exclusion. Let Kirikay Support know — we'll help without judgment. Talk to someone you trust in your family. If needed, seek advice from a mental health professional.

Learn more about Kirikay

Other pages you may find useful beyond the FAQ

📖
Terms & Conditions

Read Kirikay's full Terms & Conditions — detailed coverage of bonus rules, betting policies, and account guidelines.

Read
🛡️
Privacy Policy

Learn how your information is stored and used. Kirikay adheres to the highest data protection standards.

Read
❤️
Responsible Gaming

Build healthy betting habits. Learn about deposit limits, self-exclusion, and reality check tools.

Read
📱
Mobile App

Download the Kirikay App — bet at full speed on Android and iOS, from anywhere.

Download
💡
Betting Tips

View expert analysis and match predictions. Make informed bets based on accurate data.

Read
💬
Direct Support

If the FAQ doesn't have your answer, chat with us 24/7 in Bengali via live chat. Get fast, effective solutions.

Chat with us

Still have questions? Join today

Register with Kirikay and speak directly with our 24/7 support team. Or download the app to get started.

Register for free Download App

Already have an account? Log In  |  Responsible Gaming

বাংলা